Frequently Asked Questions
*Will there be a security problem on my credit card during payment? Is your site reliable?
There is no flow of information to our site during online payment. Payments completely through Turkey's largest payment provider PAYU with 3D Secure system. For more information about PayU, please visit https://www.payu.com.tr/.
If you do not wish to use your credit card, select the payment option "Personal Payment" at the time of payment. You can make "Personal Payment" by bank transfer or EFT, you can use Western Union for payments from abroad, you can pay by cash or credit card at the door for "Courier Delivery" in İzmir. Unfortunately for cargo shipments, we cannot offer payment options at the door.
Bank account information:
Account Holder: Faruk SIR
IBAN: TR06 0006 4000 0013 0001 0073 42
Branch: Aydın Branch (3000)
Account No: 1007342
Account Holder: Faruk SIR
IBAN: TR41 0001 5001 5800 7305 1275 98
Branch: İzmir Hatay Branch Office (S00127)
Account No: 00158007305127598
Contact person: Faruk Sır
Mobile Phone: +90 532 711 83 19
* Is there any risk of damage/melting during shipping?
Since we send your orders in protected boxes, they are not directly affected by the ambient temperature. In July and August, the inside of the box remains cool because we pack it with coolant gel. The most common and inaccurate information about chocolate is that it should be stored in the refrigerator and will melt if not stored in the refrigerator. In fact, the temperature is not a problem for real chocolate 15 - 27 C is. In a cool environment, chocolate will not be damaged. However, despite all these precautions, if your order is damaged during shipping, we will repeat the order free of charge if you send us photos or whatsapp on the day of delivery.
* How should we store chocolate?
To keep your chocolates fresh for a long time and to prevent whitening, store them in a cool, dry place (18-24 C), away from sunlight. Keeping it in the refrigerator will cause the chocolate to whiten. Temperatures above 30 ° C cause melting. Melting and whitening are purely physical changes. They do not cause loss of nutritional value or health risk, but they reduce the quality of flavor and spoil the texture of chocolate.
* I will send as a gift, do you send invoice or receipt with the gift?
If your order is sent as a gift, we send your product with a waybill without any value shown. We send you the receipt or invoice by email.
* Can I cancel my order or return the chocolates I received?
Unfortunately no, if the product is shipped to you. Because even if the product arrives back to us without any problems, it is not possible to sell the same product to another customer in terms of both hygiene and food safety. Even if we get that product back, it has no commercial value and we have to destroy it. However, if the product is damaged or if there is a problem caused by us when you receive, we will repeat your order free of charge. According to Turkish trade law, there is no right of withdrawal and return of food products. However, if the product was not shipped yet, you can contact us to cancel it without any reduction.
* How can I get detailed information about site operation and online shopping?